Hands Free Hygiene aims to provide the highest quality of after care support. Our professional team are trained to provide support to ensure the each product sold continues to work at its optimal. If support or information on your product is needed call 1800 832 133.
Below are tips to help sensor taps continue to function correctly and DIY fault checks if issues occur.
*NOTE: Each individual product may vary, for more detailed fault and cleaning tips refer to additional information tabs on product pages.
Fault ChecksNo Water
Possible Cause – No Power. | Solution – Ensure power is turned on, Check connection, replace batteries.
Water Will Not Turn Off
Possible Cause – Sensor Obstructed. | Solution – Clean Sensor.
Too Little Water Flow
Possible Cause – Low water pressure/pressure is turned down. | Solution – Adjust/raise the pressure.
Possible Cause – The filter or solenoid is dirty. | Solution – Clean the filter. Clean/replace solenoid.
Too Much Water Flow
Possible Cause – Water pressure is too high. | Solution – Adjust the pressure.
Indicator Light Off/Flashing
Possible Cause – Batteries are low/flat | Solution – Replace Batteries.
Possible Cause – Bad connection. | Solution – Check power connections.
Tap Is Self Activating
Possible Cause – All infra-red technology can be affected by strong or directional light, reflective surfaces or high-viz clothing. | Solution – This is due to environmental factors and is not a product fault.
Possible Cause – Loose connections | Solution – Make sure the water connections are tightened properly. Also make sure you have used the right rubber washers (where appropriate).
Maintenance & CleaningClean The Faucet
DO NOT use steel wool or cleansing agents containing alcohol, acid, abrasives, or the like. Use of any prohibited cleaning or maintenance products or substances could damage the surface of the sensor unit. For surface cleaning of the faucet use ONLY soap and water, then wipe dry with clean cloth or towel. When cleaning bathroom tile, the unit should be protected from any splattering of harsh cleansers.
Clean The Sensors
Turn OFF tap to prevent activation. Wipe sensors using a soft cloth and non-abrasive cleaner, ensuring sensor is clear from foreign objects, finger prints, grease and water marks.
Clean & Check For Blockages
Turn OFF water supply, remove connections and filters from solenoid valve. Wash components under running water and reconnect ensuring there are no water leaks.