Possible Cause – No Power. | Solution – Ensure power is turned on, Check connection, replace batteries.

Possible Cause – Sensor Obstructed. | Solution – Clean Sensor.

Possible Cause – Low water pressure/pressure is turned down. | Solution – Adjust/raise the pressure.

Possible Cause – The filter or solenoid is dirty. | Solution – Clean the filter. Clean/replace solenoid.

Possible Cause – Water pressure is too high. | Solution – Adjust the pressure.

Possible Cause – Batteries are low/flat | Solution – Replace Batteries.

Possible Cause – Bad connection. | Solution – Check power connections.

Possible Cause – All infra-red technology can be affected by strong or directional light, reflective surfaces or high-viz clothing. | Solution – This is due to environmental factors and is not a product fault.

Possible Cause – Loose connections | Solution – Make sure the water connections are tightened properly. Also make sure you have used the right rubber washers (where appropriate).

DO NOT use steel wool or cleansing agents containing alcohol, acid, abrasives, or the like. Use of any prohibited cleaning or maintenance products or substances could damage the surface of the sensor unit. For surface cleaning of the faucet use ONLY soap and water, then wipe dry with clean cloth or towel. When cleaning bathroom tile, the unit should be protected from any splattering of harsh cleansers.

Turn OFF tap to prevent activation. Wipe sensors using a soft cloth and non-abrasive cleaner, ensuring sensor is clear from foreign objects, finger prints, grease and water marks.

Turn OFF water supply, remove connections and filters from solenoid valve. Wash components under running water and reconnect ensuring there are no water leaks.